The complete terms of business governing our professional immigration services.
Rayyan Legal and Immigration Solutions Ltd operates on a fixed-fee basis unless expressly agreed otherwise in writing. The fixed fee applies strictly to the scope of work set out in the client care letter, engagement letter, invoice or written confirmation of instructions. The fixed fee includes reasonable attendances upon the client, reasonable written and telephone correspondence, consideration of relevant documents, preparation of the application, supporting document guidance, submission assistance, ordinary copies and ordinary postage where applicable. For the avoidance of doubt, the fixed fee does not constitute an open-ended retainer and does not include work outside the agreed scope of instructions.
Any work falling outside the agreed scope of instructions shall be treated as additional work and may be subject to further charges. Additional work may include, but is not limited to, urgent or priority work, extensive correspondence, repeated amendments caused by incomplete or inaccurate information, additional applications for dependants, further evidence requests, Home Office enquiries, administrative review, reconsideration requests, complaint drafting, fresh applications following refusal, complex factual issues, or any work not expressly included in the original retainer. No additional work shall be deemed included in the fixed fee unless confirmed in writing by Rayyan Legal and Immigration Solutions Ltd.
The client warrants that all information, instructions and documents provided to Rayyan Legal and Immigration Solutions Ltd shall be complete, accurate, genuine and not misleading. The client is under a continuing duty to disclose all relevant facts, documents, immigration history, criminal history, adverse Home Office decisions, changes in circumstances and any matter which may reasonably affect the advice given or the application to be submitted. Rayyan Legal and Immigration Solutions Ltd shall not be liable for any refusal, delay, loss, missed deadline, adverse decision, compliance issue or other consequence arising from the client's failure to provide full and accurate instructions, timely documents, truthful evidence, payment when due, or notification of material changes in circumstances.
The client remains responsible for reviewing and approving the contents of any application, form, statement, declaration or supporting document before submission. Where the client confirms approval, either expressly in writing or by conduct, Rayyan Legal and Immigration Solutions Ltd shall be entitled to rely on that approval as confirmation that the information is accurate, complete and authorised for submission. Rayyan Legal and Immigration Solutions Ltd shall not be liable for inaccuracies, omissions or inconsistencies arising from information supplied, verified or approved by the client.
Our professional fees do not include Home Office application fees, Immigration Health Surcharge, biometric enrolment fees, priority or super priority service fees, Immigration Skills Charge, endorsement fees, translation fees, interpreter fees, courier fees, appointment booking fees, bank charges or any other third-party disbursements unless expressly stated otherwise in writing. All such fees and disbursements are payable by the client in addition to our professional fees. Rayyan Legal and Immigration Solutions Ltd shall not be responsible for any increase, variation, refusal, delay, technical issue or administrative issue arising from Home Office, UKVI or third-party systems, charges or services.
Rayyan Legal and Immigration Solutions Ltd shall exercise reasonable skill and care in accordance with its professional and regulatory obligations. However, no representation, warranty or undertaking is given that any application, request, representation or immigration matter will be successful. The client acknowledges that all immigration decisions are made by the Home Office, UKVI or the relevant competent authority, and that the outcome of any matter is outside the control of Rayyan Legal and Immigration Solutions Ltd.
Rayyan Legal and Immigration Solutions Ltd is not currently registered for VAT. Accordingly, VAT will not be added to the professional fees shown unless and until the company becomes VAT registered. If VAT registration becomes applicable, Rayyan Legal and Immigration Solutions Ltd reserves the right to charge VAT at the prevailing rate on all applicable fees from the effective date of registration.
Professional fees are payable in accordance with the invoice, client care letter or agreed payment schedule. Rayyan Legal and Immigration Solutions Ltd reserves the right to suspend work, withhold submission, cease acting, or retain documents where payment remains outstanding, subject to any applicable legal or regulatory obligations. Rayyan Legal and Immigration Solutions Ltd shall not be liable for any delay, missed deadline, refusal, loss or adverse consequence arising from late payment, non-payment, failed payment or delayed client instructions.
Where the client withdraws instructions after work has commenced, Rayyan Legal and Immigration Solutions Ltd reserves the right to charge for all work undertaken up to the date of withdrawal. Work may be charged at the hourly rate of £50 per hour, or the full fixed fee may remain payable where substantial work has been undertaken, advice has been provided, documents have been reviewed, forms have been prepared, correspondence has been carried out, or the matter is substantially progressed. Any refund shall be assessed at the sole discretion of Rayyan Legal and Immigration Solutions Ltd, taking into account work completed, time incurred, administrative costs, expenses, disbursements and the stage reached in the matter.
Rayyan Legal and Immigration Solutions Ltd reserves the right to terminate the retainer where there is good cause to do so. Good cause may include, but is not limited to, non-payment of fees, failure to provide instructions, failure to provide documents, dishonesty, provision of false or misleading information, abusive or unreasonable conduct, conflict of interest, loss of confidence, regulatory concerns, or where continuing to act would place Rayyan Legal and Immigration Solutions Ltd in breach of its legal, professional or regulatory obligations. Upon termination, the client shall remain liable for all fees, charges, disbursements and expenses incurred up to the date of termination.
The client must notify Rayyan Legal and Immigration Solutions Ltd immediately of any material change in circumstances. Material changes may include changes to address, contact details, immigration status, employment, salary, relationship status, financial circumstances, criminal history, travel history, sponsor details, dependants, Home Office correspondence, or any other fact relevant to the matter. Failure to disclose a material change may affect the advice given, the suitability of the application and the prospects of success.
Unless expressly agreed in writing, our fixed-fee service does not include appeals, judicial review, tribunal proceedings, court proceedings, pre-action protocol correspondence, complex legal submissions, detailed refusal challenges, detention matters, bail applications, deportation, removal, fresh claims, or any matter outside our authorised scope. Where a matter falls outside our authorised or agreed scope of work, Rayyan Legal and Immigration Solutions Ltd may decline to act further and may signpost or refer the client to an appropriately authorised legal representative.
The client shall be responsible for all disbursements and expenses incurred in connection with the matter, including but not limited to Home Office fees, Immigration Health Surcharge, biometric fees, translation costs, interpreter fees, postage, courier fees, travel expenses and third-party service charges. Where Rayyan Legal and Immigration Solutions Ltd incurs any such cost on behalf of the client, the client shall reimburse the company immediately upon request.
These terms shall be read together with the client care letter, engagement letter, invoice and any written correspondence confirming the agreed scope of work. In the event of any inconsistency, the client care letter or engagement letter shall prevail unless otherwise agreed in writing.