Rayyan Legal and Immigration Solutions Ltd • Our commitment to resolving your concerns
Rayyan Legal and Immigration Solutions Ltd is committed to providing all clients with the highest standards of service and client care. If we fail to meet this standard, please inform us so that we can try to resolve any problems and improve our service.
We will always try to allow you to share your concerns and work with you to resolve them.
Rayyan Legal and Immigration Solutions Ltd will acknowledge your complaint within 5 working days of receiving it.
We will investigate and provide a full written response within 4 weeks of receipt. If we need to change this timescale for any reason, we will let you know and explain why.
Details of your complaint will be recorded in a central register and in a separate section of your case file, covering the complaint, the investigation and our response.
We will ask the adviser working on your case to provide their response to your complaint.
We will consider the adviser's response, the information in your complaint and any other relevant material, including the contents of your case file.
We will prepare a written response setting out our findings and any suggestions for resolving the matter.
If you are considering taking legal action against Rayyan Legal and Immigration Solutions Ltd, we confirm we hold Professional Indemnity Insurance to meet any relevant claims.
If you are not satisfied with our response, or if you do not wish to complain directly to us, you may at any time complain directly to the Immigration Advice Authority (IAA).
If you remain unsatisfied after our complaints process, you have the right to complain directly to the Immigration Advice Authority (IAA) at any time.